Privacy Policy hari2 – Your Personal Data Protection

Hari2 is fully committed to protecting the privacy of every user on our platform. This Privacy Policy clearly and transparently explains how we collect, store, process, use and, in certain circumstances, disclose your personal information when you access the hari2 website, use our mobile app, or interact with any of the services we offer.

By registering an account, logging in, or continuing to use the hari2 platform, you are deemed to have read, understood, and fully agreed to this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact our support team to close your account.

This Privacy Policy applies to all hari2 users regardless of whether you access the platform via a web browser on a personal computer, smartphone, or through the official hari2 app. The content of this policy may be updated from time to time, and the latest revision date will always be displayed at the top of this document.

Hari2 collects your personal information through two main channels — information you provide directly when registering or using the platform, and information collected automatically through industry-standard tracking technologies.

Information you provide directly:

• Full name as shown on a valid identity document.
• An active mobile number registered in your name.
• A valid and active email address.
• Date of birth for age verification purposes (18 years and above).
• Bank account or digital wallet details for processing deposits and withdrawal of wins.
• Copies of identification documents such as MyKad or passport for identity verification (KYC) when required.
• Additional information you provide when contacting our support team.

Information collected automatically:

• Your IP address and network information when you access the platform.
• Device type, operating system, browser type and version used.
• Session data including pages visited, visit duration, and navigation patterns.
• Cookie data and similar tracking technologies used to enhance the user experience.
• Financial transaction records including deposit history, withdrawal history and wagering activity.
• Game activity logs including games played, bets placed and game outcomes.

Every piece of information collected by hari2 has a clear and legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy. The table below provides a brief overview of data usage purposes:

In more detail, hari2 uses your personal information for the following purposes:

• Create and manage your user account on the hari2 platform.
• Process financial transactions including deposits via FPX, Touch 'n Go, DuitNow and other supported payment methods.
• Fulfil legal compliance obligations including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Send important notifications related to your account, transactions and relevant promotions.
• Detect and prevent fraud, multi-account usage and other harmful activities.
• Support responsible gaming efforts by monitoring suspicious gameplay patterns.
• Continuously improve services and the user experience on the hari2 platform.

Hari2 never sells, rents or trades your personal information to any third party for marketing or commercial purposes. However, in the context of legitimate platform operations, we may need to share certain information with the following parties:

• Payment Service Providers: Transaction information is shared with authorised payment processors to facilitate the processing of your deposits and winnings withdrawals.
• Game Software Providers: Minimum technical data required to run games is shared with game software providers that are partners of hari2.
• Regulatory Authority: Information is shared when required by law or the directive of a competent authority.
• Identity Verification Services: KYC documents are shared with accredited and trusted third-party identity verification service providers to confirm the authenticity of user identities.
• Analytics Services: Anonymised and aggregated usage data may be shared with analytics service providers for platform improvement purposes.

All third parties that receive hari2 user data are subject to strict data protection agreements and are only permitted to use that data for the stated purposes. hari2 remains responsible for ensuring every partner upholds the same high data protection standards that we do.

Hari2 retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.

• Active Account Information: Retained for the duration your hari2 account remains active and for a minimum of 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and AML legal requirements.
• Communication Records: Support chat logs and emails are retained for 2 years for dispute resolution and service improvement purposes.
• Analytics & Technical Log Data: Retained for a maximum of 13 months in aggregated and anonymised form.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with legal requirements.

Once the retention period expires and there is no legal requirement to retain the data further, your data will be permanently deleted or anonymised using secure, irreversible methods.

Hari2 continuously invests in the latest security infrastructure to ensure your personal data is always protected against cyber threats, unauthorized access, loss, destruction or accidental disclosure.

The technical security measures we employ include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and hari2's servers.
• Encrypted data storage using the latest encryption standards for sensitive data stored in our databases.
• Two-factor authentication (2FA) available to all users to enhance login security.
• 24/7 security monitoring by an experienced cybersecurity team to detect and respond to any threats promptly.
• Regular penetration testing by independent security auditors to identify and patch any system vulnerabilities.
• Strict internal access controls — only staff who genuinely need it have access to user data, and all such access is logged and monitored.

The hari2 platform uses cookies and similar tracking technologies such as web beacons and localStorage to enhance the user experience, enable key features to function properly, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Functional Cookies: Store user preferences such as interface language and display settings to enhance your experience.
• Analytics Cookies: Used to understand aggregate platform usage patterns to help us improve our services. This data does not identify you individually.
• Security Cookies: Helps detect fraudulent activity and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the hari2 platform.

As a hari2 platform user, you have certain rights regarding the personal data we hold and process. We fully respect these rights and are committed to helping you exercise them:

• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to any legal obligations that prevent such deletion.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the above rights, please contact the hari2 support team via live chat available 24/7. We will process your request within 30 business days and may require identity verification before doing so.

The hari2 platform is exclusively for adult users aged 18 and above. We do not knowingly accept registrations or collect personal data from individuals under the age of 18. Every account registration goes through a strict age verification process.

Should we discover that personal information of someone under the age of 18 has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted promptly. If you have information about such a case, please notify the hari2 support team without delay.

Hari2 reserves the right to update or modify this Privacy Policy at any time in line with changes in business operations, legal requirements or industry best practices. Any changes made will take effect immediately once the updated version is published on this website.

For significant changes that materially affect how we process your data, we will notify you via the email registered to your account or through an in-platform notification at least 14 days before the changes take effect. Continued use of the hari2 platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy page periodically to ensure you are always informed about how your information is managed by hari2.

If you have any questions, concerns or complaints regarding how hari2 handles your personal data, or if you wish to exercise any of your rights stated in this Privacy Policy, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Email: [email protected] (response within 1–2 business days)
• FAQ Page: Visit FAQ page us for instant answers to frequently asked questions about privacy and account security.

Our team will endeavour to resolve every privacy-related query or complaint within 30 business days of receipt. For complex cases, we will keep you informed of progress and the expected resolution timeline.